This legal notice sets out the general conditions governing access and use of the Website http://www.hostaldulcinea.com, here after referred to as "the Website".
The use of the Website implies the express and full acceptance of these terms.
The Website is owned by Hostal Dulcinea
In accordance with the provisions of Law Nº 34/2002, of July 11th, on Information Society and E-Commerce Services,it is noted that Hostal Dulcinea has its legal address in C/ Cervantes, 19 , Madrid and is registered in the Registro Mercantil.
The email address where you can contact with Hostal Dulcinea is firstname.lastname@example.org.You can also contact with Hostal Dulcinea by phone 914299309, Monday through Thursday from 9 am to 18pm and Friday from 8 am to 15 pm.
Sleep and Go SL provides through this Web site a platform through which hotel establishments may offer their accommodation services allowing Website users to make their reservations online. By making a reservation through this Web site the user enters into a contract directly with the hotel establishment he has booked. SLEEP AND GO,SL,only acts as intermediary between the hotel and the user, by transmitting the reservation data to the hotel establishment and by sending a confirmation email to the user on behalf of the booked hotel establishment.
Similarly, the customer consents, through the acceptance of the reservation, for the treatment of the data from the credit card in order to complete the reservation, and the maintenance thereof as security deposit and for damages and extra expenses.
The user acknowledges that he is over 18 years of age and has the legal capacity to acquire the services offered through the Website.
The Web site allows the user to include comments and ratings of the hotel establishments and other kinds of contents.These comments or ratings will be postedon the Website so that anyone visiting it will have access to them.
The user is solely responsible for the content he posts on the Website,agreeing that such content will not infringerights of third parties, be contrary to law, morality and public order, or include advertising content of any kind.
Hostal Dulcinea does not edit,select, control, guarantee or endorse the content of the user.If any user considers that any content of the Website violates his rights, he is kindly ask to contact Hostal Dulcinea.
Not with standing the foregoing, Hostal Dulcinea reserves the right to modify or remove,in whole or in part, at anytime, and in its sole discretion, any user content.
The user is responsible for maintaining the confidentiality of his passwords, and for ensuring the accuracy of personal information provided.
This Website aims to make available to users all kinds of related information and services as well as information regarding Hostal Dulcinea and also the accommodations offered by the hotels. It aims to ensure the updating and accuracy of this information, however, Hostal Dulcinea does not assumeany liability in connection with the information contained in these pages.
In this sense, the information displayed is provided by the hotels that have access to an extranet through which they are fully responsible for updating the rates, availability and other details shown on our Website. Although Hostal Dulcinea tries to ensure that its service is as accurate as possible, it cannot verify or guarantee that all the information is accurate, complete or correct. It does not accept either any liability for errors (obvious and typographical errors), failures in service(due to temporary and/or partial failures of the server or due to repairs, updates and maintenance of the Website or due to any other reason) inaccurate, misleading or false informationor lack of information. The hotel establishment is responsible for the accuracy, preciseness and correction of information at all times (both descriptive and that regarding rates and availability) which is displayed on our website.
Both access to the Website, and the use made of the information contained here in are the sole responsibility of the user. Hostal Dulcinea is not responsible for any consequence or damagearising from such access or use of information,with the exception of any actions resulting from the applicable legal provisions.
Within the site there maybe links to other websites over which Hostal Dulcinea has no controland for which, therefore, Hostal Dulcinea does not accept any responsibility.
Hostal Dulcinea cannot fully guaranteethe operation of the communications network andthereforeit assumes no responsibility for the availabilityof its server.The server may be disconnected without prior notice.Every effort will be made to minimize the impact due to maintenance tasks. Hostal Dulcinea is also not responsible for any loss or damage suffered by the user arising from access to this server or the use of information or applications contained there in.
The intellectual property rights of this Website, its graphic design and the codescontained there in, are owned by SLEEP AND GO,SL,unless otherwise indicated. The unauthorized reproduction,distribution, commercialization or transformation of these contentsis an infringement of intellectual property rights of SLEEP AND GO,SL or of any third party owning these rights.
Likewise, all trademarks or distinctive signs of any kind included on the Website are protected by the Law. The non-authorized use of the information contained on this Website as well as any harm caused to the intellectual and industrial property rights of SLEEP AND GO, S.L. may give rise to legal action and, if appropriate, demands for liabilities a rising from this exercise.
The use of the Website, as well as the booking of services through the same by the user, do not imply any transfer of rights on intellectual property for the user by SLEEP AND GO,SL.
The prices displayed on the Website are retail prices, according to the selected search criteria, including taxes. All prices must be paid in Euro.
The accommodation is required to keep the room availability and rates, however there may be problems of overbooking or fees maintenance in such cases the property will inform the client of the situation in time to cancel the reservation and refund the amount paid so that you can find other accommodations.
Hostal Dulcinea will confirm the booked service and conditions there of, by sending an email to the user. Hostal Dulcinea shall keep,foreach contract, an electronic copy ofthe conditions applicable to the booked service.However, the user must also keep his own copy of the conditions applicable to each contract.
The cancellation policy is edited by the client; for this purpose he has been provided with a web access allowing him to modify and set different cancellation policies depending on the time periodor conditions ofthe reservation.
Terms and conditions applied by Hostal Dulcinea for cancellations are:
Please follow the instructions provided in the confirmation email in case you need to cancel your stay.We recommend you to read carefully the hotel cancellation policy. If you cancel according to the hotel´s cancellation policy, no additional amount will be charged on your credit card. If you cancel later than specified by the hotel as deadline or you do not inform in time about the cancellation of your reservation, the hotel might charge an amount which, in most cases,is equivalent to the amount of the first night.
For reservations whose total value is higher than € 300,the amount paid as a deposit will not be refunded.
For reservations whose total value is lower than € 300, Sleep and Go SL will charge a minimum amount of € 5, being this amount deducted from the advance payment made at the time of booking; the remaining paid amount will be refunded.
To apply for refund please send an e-mail to email@example.com indicating the reference of your reservation, the amount paid and date.
Hostal Dulcinea does not guarantee the absence of errors in accessing the website, its content, nor that it is completely updated, although it will make best efforts to, as appropriate, prevent, correct or update it assoon as possible.
Hostal Dulcineareserves the right to make changes to the web site without prior notice, in order to update, amend, modify, add or delete its contents or its design.
The data collected will be transferred electronically by computer or filed with the consent of the user,who is entitled to decide who can have access to his data, to know the purpose of use, and to demand the data to be accurate and usedfor the purpose they were collected for,except as provided for by law.
The personal data will be treated with appropriate levels of protection, according to Royal Decree 1720/2007 of June 11th, taking the necessary precautions to prevent alteration, loss, treatment or unauthorized access.
The personal data subject to automatic processing may only be assigned, as stated in Article 11 of Law 15/1999 of December 13th, for purposes directly related to the legitimate functions of the assignor and the assignee with prior consent of the affected.